Jim came out for an estimate. I wanted to share-compliment him, even though I did tell him. It is very important and worth passing along to all workers, how important it is to talk accordingly to the customers. We both wear hearing aides and Jim talked in an easy to follow-understand speed, and tone. There is nothing worse than when workers who talk so fast we have to tell them to slow down. We really appreciated the fact that he was very professional and took the time to explain what he was going to do for us as well. A great job!