“Our whole experience with Answer was really good. We have a large home with two furnaces and the upstairs unit failed. Your scheduler got us in as soon as possible, but there was a cancellation. She called us back to ask permission to have an Answer Technician show up within the hour moving us forward by over a day. Tyler showed up within the hour. He was very professional and polite. He got the unit running promptly but found a couple other items that could cause a problem that could lead to costly future repairs. I am an Electrical Engineer and every thing he discussed with me made perfect sense. I had him replace the components we discussed. He also found a water leak on the lower floor furnace and fixed the leak problem. As I have COPD, I asked him about air purification systems that could improve air quality in the house. He was very knowledgeable and I decided to ask him to install the recommended system on both furnaces. He returned to your shop and picked up both units and installed them within a couple hours. I had made arrangements with another heating and cooling contractor for annual routine maintenance. They were unreliable. I was so satisfied with my Answer experience, I asked Tyler to sign us up for Answer annual maintenance service. He explained it well to me and now we are under contract with Answer for our heating and cooling maintenance. I am totally satisfied with the entire Answer experience.” – Joseph C.