Reviews
“I just wanted to Thank Bob for coming out yesterday. I was trying to clean duct/vents for mother and inadvertently dropped a cleaning wipe down return-I then tried to use power vac to get out, however handle not long enough. So then I decided to use regular vacuum with extender. That did not go so well , as then the attachment (extender) then decided to join the wipe. Bob came out and I explained the situation. He was very professional, knowledgeable and kind. Within about 10-15 minutes he got both the wipe and extended attachment for vacuum. What a relief…I would highly recommend Answer Heating and Cooling. They replaced furnace and central air back in March (Not a easy task with the type of old furnace my mother had.). Alex and Bob along with crew with very professional, knowledgeable, kind and polite. What a wonderful group of people who actually take pride in their work and are so respectful. They are truly a asset to the Company!”
“We needed to replace our air conditioner and decided to replace our furnace at the same time. We were scheduled for a Monday – Tuesday install. Got a call that Monday saying they couldn't make it out that day to start our install. Told us they would be out Tuesday and would try to get it all done in one day. They delivered on that by sending three guys out. Bob, Alex and Tim did a fantastic job! All three were very professional and polite. They made sure our floor was covered and took the time to explain everything we needed to know before leaving. Extremely satisfied with the whole experience start to finish. Would definitely recommend Answer.”
“We had a new furnace and A/ C installed and are extremely impressed with the customer service of everyone we encountered! They arrived the time they were scheduled, very courteous and friendly! All our questions were answered. They cleaned up to where you wouldn’t have known they were here! Great team of installers!!”
“Andrew was professional, courteous, and capable.”
“Alex Minch and his coworker Ethan were very professional and knowledgeable. Really enjoyed working with them.”
“Alex M. And Ethan were incredible and kind. On time. Respectful. Knowledgeable. Kind to my children.”
“Bob G. and Alex came to the house do some repair work on my tankless water heater, which provides the hot water for domestic use as well as for heating the house and which has been operating with maddening unreliability over the past two winters. The two technicians arrived on time, explained exactly the repairs they were going to make, worked quietly and efficiently, and when they has finished, showed me what they had done. They asked when they started and when they finished if I had any questions and answered the few I had completely and intelligibly to the layperson I am. One thing that struck me was how polite and respectful they were, which I very much appreciated. In sum, I am completely satisfied with the job Bob and Alex did. And in general I am completely satisfied with the service Answer Heating and Cooling had provided on more than one occasion–even if I am not always satisfied with the operation of my touchy tankless water heater.”