“Your team arrived early & set to work immediately. All were professional & courteous. They did the job quickly & without fuss, even adding a few little things I did not expect. They explained their work before departing & left our place clean we are very impressed.”
– Eileen B.
“All the men were very pleasant and provided excellent customer service. They were on-time, cleaned up their mess and made sure we understood how to operate the thermostat. I’d gladly give a referral to friends, family & neighbors!”
– Darlene C.
“On 6-10-21, we had a dual service visit with a 1 yr. check on our new furnace and a clean/check on our AC. Chris F. was our technician and he did a fine job. He was professional and friendly. He offered suggestions to improve our overall health and comfort. He continued the fine experience we have had with Answer and will be welcome at our home on future visits.”
– Gary W.
“Mathew did a great job removing my old Furnace and installing the new one the installation area was cleaned up, you wouldn't know it was installed area looked great and he was easy to talk to and very professional in his job. I would recommend his work to anyone I know needing Furnace service. He explained how to maintain it and assisted me with getting the sensi app setup on my cell phone great guy”
– Mark E.
“Evan did a great job removing my old AC System and installing the new one the installation area was cleaned up, you wouldn’t know it was installed area looked great and he was easy to talk to and very professional in his job. I would recommend his work to anyone I know needing AC service”
– Mark E.
“Our whole experience with Answer was really good. We have a large home with two furnaces and the upstairs unit failed. Your scheduler got us in as soon as possible, but there was a cancellation. She called us back to ask permission to have an Answer Technician show up within the hour moving us forward by over a day. Tyler showed up within the hour. He was very professional and polite. He got the unit running promptly but found a couple other items that could cause a problem that could lead to costly future repairs. I am an Electrical Engineer and every thing he discussed with me made perfect sense. I had him replace the components we discussed. He also found a water leak on the lower floor furnace and fixed the leak problem. As I have COPD, I asked him about air purification systems that could improve air quality in the house. He was very knowledgeable and I decided to ask him to install the recommended system on both furnaces. He returned to your shop and picked up both units and installed them within a couple hours. I had made arrangements with another heating and cooling contractor for annual routine maintenance. They were unreliable. I was so satisfied with my Answer experience, I asked Tyler to sign us up for Answer annual maintenance service. He explained it well to me and now we are under contract with Answer for our heating and cooling maintenance. I am totally satisfied with the entire Answer experience.”
– Joseph C.
“We had a new furnace and air conditioner installed Decemeber 2020. Our experience was 100% positive. Joel is very knowledgeable of all the products and explained things in a way we could understand. He took the time to listen to our needs and met all of them. Our installers Matthew and Evan were beyond professional. They arrived on time and alerted us to each step, as was needed. Matthew spent extra time with us explaining the new thermostat and helping to get us set up with the phone app. They completed the project in the timeframe we were given. We really appreciated their patience with us as we had houseguests that included our one year grandson and a pretty hyper dog. I would definitely choose Answer Heating and Cooling for another project.”
– Cindy W.